The #1 difference between our painting company and the others in San Antonio and the surrounding areas is the fact that at GenTex Painting we stand by our work. GenTex Painting develops great loyalty, and trains and coaches each employee for craftsmanship and professionalism. Because of this we are certain that our workmanship is worthy of a written warranty.
Our standard 3-year labor and material warranty may vary depending on services provided and is standard on residential exterior and interior home painting if we are allowed to use our typical recommended materials. The warranty terms are written within our contracts, so the duration and terms of the warranty will always be clear. The number of years offered depends on the task and conditions but most importantly, which products and processes you have contracted us for. Pre-existing damages or uncontrollable conditions are also factors in warranty terms. The material warranty goes into effect immediately after payment in full and ends after the contracted term of warranty as specified in your contract from the date of substantial completion. If no date is specified (usually interior painting), the default date is 3 years on materials and 3 years on workmanship (labor).
Exterior clear varnishes/polyurethanes are always limited to a 1-year warranty.
Our warranty is associated with the structure, not the homeowner. It may be transferred (only once) to any future legal owner[s] at any time. As your warranty provider, all warranty work is to be performed by GenTex Painting. All warranty requests are accepted from the homeowner/owners only. No renter or anyone other than the homeowner may submit a claim. An authorized agent may be assigned to negotiate and perform inspections of the warrantied work.
Our warranties cover all aspects of the work that we complete. We are not responsible for claims that were further affected due to negligence of a timely claim submission. This warranty does not cover the expenses of additional contractors or services. GenTex Painting only covers materials and labor costs involved with the completion of warranty work. Any, and all, additional materials needed to successfully complete warranted work will be charged to the current homeowner.
Voided Warranty Conditions and Parameters
GenTex Painting has the right to void any warranties at any time. Under these conditions we have the right to terminate the warranty immediately; including but not limited to:
Clear evidence of abuse, damage, or neglect to the home (intentional or accidental) that doesn’t clearly reflect a lack of correct craftsmanship.
Abrasion, mechanical damage, abrasive cleaning, or other damage resulted from the use of chemicals/cleaning agents, exposure to harmful solids/ liquids or gasses.
Work done by others including the homeowner.
Maintenance of coatings is not performed properly.
This guarantee does not cover:
Normal color fading, loss of sheen, or minor chalking caused by exposure to sunlight, wind, or water.
Cracking, blistering, chipping, or peeling caused by structural expansion and contraction, settling, or other movement of building components.
Paint degradation or discoloration due to mold or mildew.
Warranties do not cover any natural disaster, extreme storms, or flooding. The warranty doesn’t cover areas that are remotely already damaged, subject to standing water, areas of high moisture, extreme weather conditions, or any conditions that are outside manufacturer's specifications.
The Warranty is Only Valid Under These Conditions.
Full contracted price is fully compensated.
The property is conveniently accessible to GenTex Painting employees, or subcontractors, or manufacturer’s representative to conduct any warranty work or inspections.
Any repairs covered under this limited warranty will be performed only on the specific areas and to the level of surface preparations originally described in the preparation section of the contract. We will conduct warranty work within 30 days of your warranty request. All workmanship warranties cover overlooked or unfinished areas. Warranties also cover any accidental/incorrect installations or applications. (Only if there is clearly a better way of installation that is not related to cosmetic issues, will we honor the service request. And only if we were originally contracted to complete the task). Any cracks in drywall, plaster, wood, or other like surfaces are not warranted unless we were contracted to fix the area. This limited warranty does not cover conditions where the color or finish has been affected or fades over time (extreme short term fading is covered).
Our warranty only covers the work that we have completed. It does not protect you from future issues that come with maintaining your home or any manufacturer’s claim or lawsuit. The warranty does not cover any manufacturer’s defects with materials supplied by the customer or contractor. Maintenance must be performed for warranties to be valid.
This warranty offers you only specific legal rights. Some jurisdictions do not allow limitations on how long an implied warranty lasts. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. This warranty is not valid for any of these areas and may not be altered or extended for any reason unless it has been agreed upon, in writing, by GenTex Painting. In no way shall the contractor/individuals be held liable for incidental or consequential damages. We will not conduct any warranty work that will potentially exceed the original contracted price; however we do take full responsibility for any items damaged on our behalf. Discounts and coupons may not be used with any warranty work, at anytime, for any reason.
For all warranty requests, first contact the estimator or project manager to discuss issues and to schedule an inspection of your property. Second, contact the Business Manager and then the Owner if reasonable satisfaction is not reached. All elevated claims must be conducted in writing to GenTex Painting through email or letter with: Invoice Number, Name, Address, and Contact Info.
While our focus is on quality, service and compliance to industry standards, there may be occasions of disparity or disagreement between our company and our valued customers . In such situations, we rely on professional organizations, industry boards, state agencies, and other resources to resolve outstanding issues as expeditiously as possible.
Suggested arbitration services include: PDCA Technical Help Line, BBB, local PDCA experts, various manufacturers representatives (including the manufacturer used, but not limited to), other PDCA contractors, and paint inspectors and failure consultants.
We hope we never have to implement these warranty procedures or arbitration services, but we realize, (and hope you do too) that we don’t live in a perfect world. Construction is not a perfect science and our employees aren’t perfect human beings, but we do our best to mitigate these things and we always want to improve our processes for the next job. Language barriers, unknown expectations, and uncontrollable circumstance can be our enemies, so please be patient with us, we truly want all our customers to be fully satisfied.